Alerting
Track & Trace portal
Enhance delivery experiences with interactive tracking and seamless communication. Simacan’s Track & Trace Portal ensures 100% visibility into shipments and reduces customer service calls by 50%, leading to significant cost savings. Achieve 100% customer satisfaction by preventing late deliveries through improved planning and real-time notifications.
Boost customer satisfaction and reduce support calls
✅ Proactively identify risks
Potential delays caused by traffic congestion or roadworks are highlighted in advance.
✅ Improve planning efficiency
Accurate ETAs enhance delivery reliability and optimise resource allocation.
✅ Minimise disruptions
The impact of delays is reduced by simulating alternative routes and strategies in advance.
Best suited for:
Customer Service Teams
Customer service teams can significantly reduce support inquiries by automating status updates, minimizing the need for customers to reach out. They also gain access to proof-of-delivery photos, ensuring quality control and helping resolve any disputes efficiently. With transparent ETAs, customers remain well-informed, leading to higher satisfaction and a smoother overall experience.
Drivers
Drivers benefit from receiving real-time customer instructions, allowing them to adapt and improve the success rate of their deliveries. They can also upload proof-of-delivery images, ensuring accurate drop-offs and reducing disputes. With seamless communication, failed deliveries are minimized, leading to a more efficient and reliable service.
End Customers
End customers can track their shipments in real-time with live ETAs through a branded portal, giving them full visibility over their deliveries. They receive instant notifications for any changes, ensuring they stay informed at all times. Additionally, they can add special delivery notes, such as alternative drop-off points, allowing for greater flexibility and convenience.
Key features
✅ Real-time customer communication
Keep customers informed with live shipment updates and dynamic time window adjustments, ranging from 15 minutes to one hour.
✅ Interactive delivery control
Enable customers to provide last-minute delivery instructions, ensuring drivers, carriers, and delivery services to anticipate their wishes. Information and photos can be uploaded by drivers as proof-of-delivery (PoD).
✅ Reduced customer support load
Minimize call center inquiries by offering full shipment visibility, automated alerts, and instant proof-of-delivery access.
✅ AI-powered ETAs
Simacan’s Control Tower recalculates estimated arrival times every minute. If a delay occurs, the updated delivery window is immediately communicated.
✅ Integrated marketing value
Turn the tracking portal into a branded customer touchpoint, allowing personalized offers and promotions based on customer behavior.
Integrations
With Simacan Track and Trace Portal in place, it is easy to get custom branding and integration with existing systems and devices from a mixed fleet perspective.
Want to know more?
Feel free to contact us at +31 (0)33 887 4000, info@simacan.com or request a free demonstration of the Simacan platform.
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