How to prevent delays in Home Delivery with real-time transport insight
Each year, the Simacan platform supports millions of deliveries*, including a significant share of B2C Home Deliveries across Europe. Again and again, we see the same top three causes of delays:
- overrun at the previous delivery stop
- difficulty finding the correct delivery address
- unexpected traffic situations such as congestion, diversions, or environmental restrictions
With real-time transport insight, predictive traffic data, and automated customer communication, Simacan helps retailers and carriers significantly reduce these delays.
Smart trip guidance prevents searching for the front door
In dense urban areas, drivers often waste valuable time locating the correct delivery spot. Simacan supports this critical last mile with accurate map data, geofencing, and real-time navigation. With the right information at the right time, drivers arrive exactly where they need to be, faster and with fewer errors or delays.
Predictive traffic intelligence prevents unnecessary delays
The Simacan platform continuously calculates dynamic ETAs using both live and predictive traffic data. This includes congestion, diversions, low-emission zones, and both planned and current roadworks. When a delay is likely, the platform automatically adjusts the route. The result: fewer standstills and up to 50% fewer delays on Home Delivery routes.
Delays at earlier stops? Customers stay informed automatically
If a delivery takes longer than expected, Simacan keeps the next customer(s) informed automatically. Updated ETAs are sent proactively, with the option to reschedule the delivery window when needed. This reduces “not-at-home” situations and keeps customer satisfaction high, without additional manual work for the planner.
Full control over every delivery
Simacan doesn’t just provide insight, it also gives you the tools to intervene instantly when needed. Whether it’s Home Delivery, store replenishment, or managing hybrid fleets, the platform ensures everyone in the supply chain is on time and fully informed.
*Based on over 35 million deliveries supported via the Simacan platform in 2024.
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