Our privacy policy
December 2024
Legal justification for processing your data
What data does Simacan process? And for what purpose?
We process your personal data to provide services to you and/or your employer. By ‘processing’ we mean storing, changing, deleting, forwarding and so on.
Personal data is information that tells us something about you or information that we can link to you, e.g. your name and address and also your IP address.
You share personal data with us in the following situations:
- You are in contact with us (e.g. through our website).
- You make use of a service provided by us (e.g. by using our platform; Control Tower, shop display, several (push) services, etc).
Which information we use, and why – on our website:
If you visit our website, there is a chance that you may share some or all of the following information with us:
Type of information
Where and why we use this information
- Email address
To offer you products or services from Simacan by email. The information that we ask for is the minimum information required to offer you our products or services. For example, we require your email address in order to send you the newsletter.
- Domain
- IP address
- Company data
We log each visitor’s domain, IP address and company data. Company data comes from public sources such as the Chamber of Commerce automatically. This data is used to see where the website is being used in the world to ensure coverage, to help us better understand website usage and to get a picture in which segments our visitors work so that
we can improve our service to you.
- First and last name
- Company name
- Email address
- Telephone number
When you request information through this website, we may need to know some personal information from you. When emailing us for a free demo, we need your email address, first and last name, your company name and telephone number.
If this information is not provided, Simacan cannot offer you the relevant service. If it is necessary for data you have shared with Simacan to be shared with other/third parties (for example, to offer a service), you will be asked for permission first. We use Leadinfo for recognizing business visitors on our website.
Which data we use, and why – on the Simacan platform:
Your information can be used in various ways within the Simacan platform. We distinguish between 3 different roles:
- User of the Simacan platform (administrator, planner, shop employee, etc).
- Driver employed by a carrier using the Simacan platform.
- A delivery client of one of our customers; the person or household member to whom goods are delivered.
Type of information
Where and why we use this information
- User credentials:
– Email address
– First and last name
- Driver location information:
– Vehicle location
– Stop locations
– (Driver name)
– (Licence plate)
– (Telephone number)
– (Vehicle type)
- Delivery client details:
– First and last name
– Location information
– Telephone number
– Delivery instructions
How long does Simacan store this information?
- For what purpose we keep your data.
- How long we are required to keep the data by law.
- The retention period relates to the licence agreement between Simacan and its customer (the licensee of the Simacan platform). The retention period expires when the main agreement ends.
With whom do we share information?
International data transfer
How does Simacan secure your data?
What rights do you have over the information we hold about you?
Depending on how we obtain your data, you can exercise certain rights over it. By law, you are allowed to do the following with the information we hold about you:
- View it.
- Customize it.
- Restrict it.
- Delete it.
- Object to the processing of it.
- Receive the information in a way that makes it easy for you to pass it to someone else.
The Simacan.com website
You can exercise any of the above-mentioned rights relating to the personal data collected through our website. In that case, we will always need the following: a copy of an official identity document, whereby your photo, the ID number and BSN have been made illegible. We will then provide you with a readable copy of the personal data that we keep about you. Contact us for your details.
The Simacan platform
Obligations
Simacan reserves the right to disclose your data when required by law or when Simacan deems this justified to comply to a legal request/process or to protect Simacan’s own rights, property or safety. We always try to respect your right to privacy as much as possible.
According to Member State law, the following organizations may have the right to request data from us:
- The police.
- The Justice Department.
- Supervisory authorities: the Dutch Autoriteit Persoonsgevens (Dutch Data Protection Authority) and the Autoriteit Consument & Markt (Netherlands Authority for Consumers and Markets).
- The Tax and Customs Administration.
Newsletter
Privacy policy updates
We may update this policy at any time. Whenever any changes are made to this policy, the date at the top of the policy will be revised. We recommend that you check our website from time to time to inform yourself of any changes.
Usage of cookies
Our website makes use of cookies. A cookie is a small file that is transferred by our website to your computer, telephone or tablet. Cookies may be used for many different purposes. For example, we use cookies to make our website function properly. We also may use cookies to recognize your device when you visit our website.
When you visit our website for the first time we offer you the possibility to set your consent regarding cookies.
We make use of the following different types of cookies:
1. Necessary cookies
2. Analytics cookies
3. Functional cookies
4. Tracking cookies
If any of the information provided above is unclear in any way, please feel free to contact us:
security@simacan.com
+31 (0)33 887 4000
If you do not own a computer, or if you prefer not to send us an email, you can send us a letter instead. Please enclose a copy of an official form of ID (e.g. passport or driver’s licence) with your letter. Note: make your BSN number, the ID number and your photo illegible on the copy, including in the row of letters and numbers. To prevent fraud, write the date on the copy and a brief explanation of why you are sending it to us.
You can send the letter and the copy to:
Simacan B.V.
Attn. Security & Privacy Officer
Barchman Wuytierslaan 10
3818 LH Amersfoort
The Netherlands
Needless to say, we hope to answer your privacy questions correctly and satisfactorily, but if you are not satisfied with our response you can submit a complaint to the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).
