Transport orchestration
Simacan Satellite for carriers
Bring real-time visibility to your logistics operations with Simacan’s Satellite. Using data from the Simacan Control Tower as a single source of truth, shippers and carriers can analyze past trips, optimize future transport operations, and streamline administrative processes.
Enhance logistics transparency & efficiency
- Improve communication with customers, drivers, and stakeholders in the transport process;
- Gain actionable insights to monitor performance and track key logistics trends;
- Optimize administrative workflows to drive data-driven decisions;
- Deliver an optimal last mile experience to your customers with 100% operational efficiency.
Best suited for:
Office teams
Office teams benefit from streamlined communication with shippers’ operational managers and other carriers involved in the transport process. With Simacan’s Satellite, they can efficiently monitor trips and notify stakeholders in real time through the Simacan Control Tower. All communication is done within the context of a trip, ensuring transparency and consistency. Messages can be sent directly to @shippers or @carriers, keeping all communication centralized and logged for future reference. This structured approach helps office teams manage unexpected changes, coordinate seamlessly, and improve overall efficiency in transport operations.
Drivers
Drivers can quickly send standard or customized messages, depending on the situation, and receive immediate responses without the need to wait in a queue or use additional hardware. This feature reduces distractions and allows drivers to focus on their routes while staying connected with dispatchers and other relevant stakeholders. By integrating communication into the transport process, drivers can report issues or updates effortlessly, ensuring a smoother and more responsive workflow.
Customer service teams
Customer service teams can significantly reduce the volume of inbound calls by utilizing automated and standardized messages. Instead of spending time answering routine queries, they can rely on predefined responses that inform customers of real-time updates, expected arrival times, and trip statuses. This not only enhances efficiency but also improves customer satisfaction by providing timely and accurate information without requiring direct human intervention.
Business analysts
Business analysts gain access to highly detailed trip data, enabling them to enhance their BI (Business Intelligence) data lakes with precise transport insights. With this enriched dataset, analysts can conduct deeper investigations into performance trends, identify inefficiencies, and develop new optimization strategies. By combining trip details with data from other sources, they can unlock cross-data insights that lead to better decision-making and improved logistics performance.
Administrative teams
Administrative teams can optimize invoicing and claims management by ensuring that invoices are based on actual time spent rather than planned estimates. The platform enables seamless collaboration with shippers by linking each claim to a unique trip number, simplifying processing and ensuring greater accuracy. This transparent process allows for quick acceptance, decline, or adjustment of claims, keeping all actions within the trip context. As a result, administrative workflows become more efficient, reducing errors and speeding up financial reconciliation between carriers and shippers.
Core capabilities
✅ Seamless communication with office teams
With Simacan’s Satellite, office teams can seamlessly communicate with customers in the context of a trip or stop. Every interaction is recorded in the activity log at the trip or stop level, ensuring a single source of truth for future reference. This structured documentation enhances operational transparency and collaborative efficiency, reducing miscommunication and enabling quick decision-making.
✅ Direct & prioritized messaging for drivers
Driver communication is optimized through direct mentions within trips using (@driver..), ensuring that critical messages receive immediate attention. By prioritizing important updates over general announcements, transport managers can improve driver responsiveness and trip coordination, enhancing overall logistics efficiency.
✅ Comprehensive trip reports & data access
For data-driven operations, accessing the most recent trip reports is effortless, with data available in multiple formats such as CSV files, API links, and contextual datasets. This comprehensive data access supports performance analysis, compliance tracking, and operational optimization, allowing businesses to extract meaningful insights from each completed trip.
✅ Efficient & transparent claim handling
Claim handling is simplified through automated processes, reducing costs and saving time by streamlining the reporting and resolution of transport claims. With shorter turnaround times, businesses can efficiently manage claims, track actions taken, and ensure a smooth approval process for customer requests.
✅ Optimized subcontracting & trip allocation
Managing subcontracting is more efficient than ever with a centralized data hub that enables real-time monitoring, control, and analysis of all trip operations. Logistics teams can effortlessly identify available subcontractors and assign trips while maintaining complete oversight of subcontracted journeys, ensuring full operational accountability.
✅ Full fleet visibility for maximum efficiency
With full fleet visibility, businesses gain a comprehensive overview of all assets, tracking both deployed and unassigned vehicles. This holistic fleet management capability enables optimized resource utilization, ensuring that logistics operations run smoothly and efficiently, while minimizing idle vehicle time.
Interested?
Feel free to contact us at +31 (0)33 887 4000, email info@simacan.com or request a free demonstration of the Simacan platform.
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